I am unable to open my downloadable patterns on Windows 7

We’ve learned that in some rare cases, some versions of Windows 7 are affected by an issue that prevents the opening of ZIP files. This capability is normally built in to Windows but due to a rare bug it sometimes does not work properly, which can prevent the opening of your digital patterns.

If you are using Windows 7 and cannot open zip files, you may need a third party application to open the file; in this case we recommend using WinZip.